Frequently Asked Questions
Your guide to shopping at Josey Records
How do you ensure vinyl records are safe during shipping?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Each record is padded with bubble wrap or cardboard inserts to prevent corner dings and seam splits during transit.
What is the difference between New and Used condition?
New items are factory-sealed and direct from the distributor. Used items are carefully inspected and graded by our experts according to Goldmine standards to ensure quality playback.
What is your return policy for defective items?
If you receive a record with a manufacturing defect or significant damage, you can return it within 30 days of purchase for a full refund or exchange.
Do you offer international shipping?
Yes, we ship our collection worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.